Privacy policy

• Your name, email address, mobile number and postcode.
• Your assessment answers: ownership status, property and roof details, electricity spend, what you are interested in (solar, battery, EV charging) and your timeframe.
• The indicative estimate we generate from those answers, and the lead score we calculate.
• The wording, version and timestamp of the consent you gave, and basic campaign attribution where you allowed optional storage.
• If you book a consultation, the appointment details, and any notes an installer records about your enquiry after it has been purchased.

For installer accounts we collect business contact details, company information supplied in the application (such as trading name, service areas, services offered, certifications and insurance information you provide), account activity, wallet and purchase history, and correspondence with us. For affiliate partners we collect the details given in the partner application, the signed partner agreement, prospect and call activity recorded in the partner area, and payout records.

Card details are never collected or stored by us. Wallet top-ups are handled by Stripe, which processes the payment and returns only a confirmation and reference to us.

• To produce your indicative solar estimate and show you your results.
• To score an enquiry and match it to installers covering the relevant postcode area.
• To run installer accounts, wallets, purchases, disputes and refunds.
• To send service emails — for example assessment results, appointment details, application and approval notices, wallet receipts and new-opportunity alerts. These are sent from our own verified sending domain through our platform email provider.
• To measure how the funnel performs and to detect misuse, duplicates and invalid enquiries.

We rely on your consent for marketing messages and optional storage, on contract for running an account you hold with us, and on legitimate interests for running, securing and improving the platform.

Before an opportunity is purchased, matched installers see non-identifying information only — for example postcode area, property and roof details, electricity spend band, interests, timeframe and lead score. Your name, full address, email address and phone number are not shown.

Your contact details are released to an installer when you have asked to be contacted or to book a consultation and that installer accepts the opportunity through the platform. The same enquiry may be offered to more than one matched installer, so more than one may accept it. Installers are contractually required to use your details only to follow up your enquiry and not to resell or reuse them for unrelated marketing.

The consent you give at the end of the assessment reads: “I'm happy for Energy Lead Hub and one matched local installer to contact me by phone, text or email about solar panels and battery storage for my property. I can ask to stop at any time.” (version 2026-08-v1). We store the exact wording, the version and the timestamp.

We use a small number of service providers who process data on our instructions: our hosting and database provider (which stores platform data), Stripe (payments), and our platform email provider (transactional and service emails). We do not sell personal information, and we do not share it with advertising networks.

Energy Lead Hub is operated by LEADHUB GROUP LTD, a private limited company registered in England and Wales under company number 17452216. Registered office address available on request. For data protection questions, email hello@energyleadhub.co.uk.

We keep homeowner enquiry records for as long as needed to run the introduction, handle any dispute about it and meet our record-keeping obligations. Account, wallet and payment records are kept for as long as the account exists and afterwards where financial record-keeping requires it. You can ask us to delete your record sooner and we will do so unless we are required to keep it.

You can ask us to give you a copy of the information we hold about you, correct it, delete it, restrict or object to how we use it, or withdraw consent, including asking us to stop contacting you. Email hello@energyleadhub.co.uk and we will respond within one month. If an installer has already contacted you, please ask them directly as well, since they hold their own copy as a separate controller. You also have the right to complain to the UK Information Commissioner's Office (ico.org.uk).

Our use of cookies and browser storage is set out in the cookie policy. Every figure we show is an indicative estimate based on the answers you gave — it is not a quotation and not a guarantee of savings or generation.

Ready to start? Take the solar savings assessment.