Terms & Conditions

Energy Lead Hub is a UK online platform with two sides. For homeowners, we provide a free indicative solar and battery savings assessment and, where the homeowner asks for it, an introduction to an installer covering their area. For installers, we provide a business-to-business marketplace where homeowner enquiries ("opportunities") can be reviewed and purchased.

We do not design, supply, install, finance or maintain solar or battery systems, and we are not a party to any contract between a homeowner and an installer.

Every figure shown to homeowners is an indicative estimate produced from the answers given and conservative UK assumptions. Estimates are not quotations, not offers and not guarantees of any saving, generation figure or price. Only a qualified installer who has surveyed the property can confirm what can be installed, what it will generate and what it will cost.

Installer accounts are for businesses. Applications are reviewed before an account is activated, and we may decline or later suspend an account at our discretion — for example where information provided cannot be verified, where required credentials lapse, or where the account rules below are broken.

There is no subscription or monthly platform fee. The only charge is the lead price for opportunities you choose to purchase.

Installers can review the opportunities made available to them and choose whether to purchase them. The details shown before purchase are non-identifying — for example postcode area, property and roof information, electricity spend band, interests, timeframe and a lead score. Full homeowner contact details are released once the opportunity is purchased.

Opportunities are subject to availability and to the platform's matching criteria, which take account of factors such as service area coverage, account status and the information the homeowner has provided. The same opportunity may be made available to more than one matched installer at the same time.

Energy Lead Hub does not guarantee any number of leads, appointments, sales, jobs, revenue or conversion rate, and does not guarantee that any particular homeowner will respond, proceed or buy.

Opportunities are paid for using prepaid credit held in your Energy Lead Hub wallet. Top-ups are processed by Stripe. Credit is only deducted when you accept an opportunity through the platform's purchasing process, at the lead price shown at that time. Lead prices may change from time to time; the price displayed on the opportunity is the price that applies.

Full details — including how unused credit is treated, when refunds may apply and how invalid leads are disputed — are set out in the Wallet & Refund Policy, which forms part of these terms.

• Give accurate information about yourself, your business, your property or your energy use.
• Homeowners: only submit an assessment for a property you own or where you have the owner's authority, and only submit contact details you are entitled to use.
• Installers: keep your business details, insurance and any certifications current, and keep your account credentials secure. You are responsible for activity carried out under your account.
• Installers: use homeowner details only to follow up the specific enquiry you purchased. Do not resell, share or add them to unrelated marketing lists, and comply with UK data protection and direct marketing rules.
• Do not misuse the platform — no scraping, automated bulk access, attempts to bypass the purchasing process, or submission of false or test enquiries into live systems.

Partners in the affiliate programme are subject to the separate partner agreement accepted inside the partner area, in addition to these terms. Commission is only earned on qualifying activity as described in that agreement.

The platform is provided on an "as is" and "as available" basis. We do not warrant uninterrupted or error-free operation, and we may change, suspend or withdraw parts of the service.

We are not responsible for the acts or omissions of installers or homeowners, for the quality, workmanship, pricing or outcome of any work carried out, or for whether an enquiry results in business. To the extent permitted by law, we are not liable for loss of profit, loss of business, loss of anticipated savings or indirect or consequential loss.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under UK law.

You may stop using the platform at any time and can ask us to close your account. We may suspend or close an account that breaches these terms. Closure does not affect opportunities already purchased or amounts already properly charged.

We may update these terms. The version published on this page is the version that applies. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.

Energy Lead Hub is operated by LEADHUB GROUP LTD, a private limited company registered in England and Wales under company number 17452216. Registered office address available on request.

Questions about these terms can be sent through the contact page or by emailing hello@energyleadhub.co.uk.